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We supply Superol!

Sore throat or toothache? Superol works! Superol disenfects and soothes your throat. It can also be applied to cuts and wounds. Furthermore Superol can be used against moulds and fungi on plants or to desinfect animal cages.

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Very simple to follow. The instructions below

conditions Returns

We do not fuss about returning. The only conditions are that the product is not used, is in perfect new condition, if reasonably possible, still in the original packaging, purchased from Bik-Bik online and that you have returned the product. Within 14 days of receipt

We determine this based on the postmark.

Products that are made ​​specifically for you are not reversed, as products that due to their nature (for example, where hygiene in the first place). such as:

razor blades
erotic articles
hygienic connection

Send you product postage prepaid and include (a copy of) your order or a note with your name and order number back to:

Bik-Bik Online
stating Return (order)
Doezastraat 4
HB 2311 Leiden

What else?
Upon receipt of your return, you receive a message from us.
We're going, if needed, upon receipt and inspection of the product, the amount within ten working days to your account.
We always pour back into the account that you also get paid. Have you paid by credit card, so you will see the refund back until your credit card statement. Sometimes you will see the payment list and refund until the overview which follows a month later. This is due to the monthly period that your credit card company sends the statements.

Not postage will be charged!
If you unfranked returning your return to us, we keep the costs have been charged by TNT and penalty in the amount which is reproduced fund to you. TNT charges a strafporti of 14 euros, excluding postage.

Returned items that do not meet the conditions
This we will do, but we reserve the right to withhold or refuse our returns process. Article then costs are in You will get a message of course. These articles can we return to you after you have paid to do so the postage. Of course not, do that in this case, your product to charity. A product which does not return sent to the conditions is damaged packaging is devastated: it will not be processed as a return and we will contact you.


Tip: You can send it as you received from us, you're fine.

Defective products on arrival (this is separate from the warranty)
We are very careful with our products and check the entry and packing the shipment. If we have nevertheless missed something or the product is damaged during shipping, we encourage you to let us know by email. As soon as possible, If you let nothing and no mention of a defective arrival occurs in the return (write anything on the order), then the risk is with you. We can then not check whether the defect is due to our mistake or send. From the moment you receive a product responsibility for it is (legally) with you. So unless you report this as soon as possible. Therefore, we always ask you to check. Order carefully Here at a glance:

Reporting a defect in unpacking / arrival should take place in advance by e-mail.
Please wait for our instructions before you return.
If we ask you to send the item back to your course costs reimbursed.
Defective items: take as soon as possible contact us.


Lost your return
Also, if your return is lost is at your own risk until the moment it arrives naturally to us.

Do you have a return, and you be late?
Of course, there may be some place which makes it difficult to pick up. Return period of 14 days We. Understand Please anyway always contact us by e-mail, then we look at it. Shipments that just sent that we reject and which we later hear what's going on remain denied.

14 days return period
You can specify items within 14 days of receipt simply return. This does not mean that you can try out. 14 days Returns can only be a product of the above conditions.

In brief

The costs of returning to your own account.
We do not charge for processing returns.
When returning the product value plus any postage paid for the outward journey reimbursed. These costs are only reimbursed if you return the entire order, if you keep a few items.

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    Bik & Bik

    Bik & Bik Online is the result of a unique collaboration of P.J. Bik of Bik Drugstore in Leiden and GJ Bik of Drugstore de Tulp in Haarlem.


    Bik & Bik
    Doezastraat 4
    2311 HB Leiden

    Tel: +31-71-3000012



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